At GROW! 2020 in Charlotte last February, LOVING president Mike Haynes pointed out that the majority of people don’t come into work in the morning wanting to do a bad job that day. Most people, in fact, strive to do good work. But sometimes their efforts fall short, and you as a manager have to address the issue. How do you do it in a way that helps them—and inspires them—to get better? In this week’s Great Idea, Marty shares how he’s learned to approach this management challenge at Grunder Landscaping: 

The next time you see work that’s not up to snuff, take a step back and a deep breath. Then either save the issue to discuss later, when you’ve had time to think through a response, or approach the issue with your team member on the spot by asking them what they see that could be better and what steps they would take to make it so. The most successful leaders stay calm and cool despite whatever challenges come their way, and work with their teams to find a path forward together.

Have a great week and, as always, if we can help you at The Grow Group, drop us a line at grow@growgroupinc.com.  

The Grow Group

Grunder Landscaping Co. Fall Field Trips
Dayton, OH

September 30–October 1
October 28–29

Join us for one of our Grunder Landscaping Co. Fall Field Trips and go behind the scenes of one of the most successful companies of its kind in the Midwest. You’ll spend a jam-packed day with president and CEO Marty Grunder, touring the grounds and facility and learning directly from the GLC leadership team how they operate and optimize each area of their business. We purposely limit attendance at this event so we can guarantee you get the one-on-one attention you need.

If you plan to come, register soon–we’re nearly sold out!