Great Idea

When You Lose a Key Team Member

When You Lose a Key Team Member

There are few guarantees in business, but at least one thing is for certain: At one time or another you will lose a key team member—whether it’s to another company or industry, to retirement or another life change, or to firing—and how you prepare for this and respond to it can make all the difference.

In other words, have a plan. Here are four steps to getting there.

How to Use Dead Plants to Your Advantage

How to Use Dead Plants to Your Advantage

Years ago I used to dread this time of year, when temperatures soar and the sun shines bright. At Grunder Landscaping Co., we provide a one-year warranty on all the plants we install, and by the time late July rolls around, I can pretty much count on seeing plants on our clients’ properties that have died because they weren’t watered enough.

I used to pray our clients wouldn’t notice these dead plants, until one day I realized they were actually an opportunity for us to demonstrate our value to our clients and deepen our relationship with them

Are You Losing Valuable Employees?

Are You Losing Valuable Employees?

Many of us who are owners or managers teach our teams to stand out from the competition by always doing a little more for our clients—taking their trash cans in, picking up their newspaper, saying hello, please, and thank you. But how many of us regularly and reliably apply this same approach internally? How many of us look for and remember to practice small acts of appreciation for our team members?