Culture

When You Lose a Key Team Member

When You Lose a Key Team Member

There are few guarantees in business, but at least one thing is for certain: At one time or another you will lose a key team member—whether it’s to another company or industry, to retirement or another life change, or to firing—and how you prepare for this and respond to it can make all the difference.

In other words, have a plan. Here are four steps to getting there.

Are You Losing Valuable Employees?

Are You Losing Valuable Employees?

Many of us who are owners or managers teach our teams to stand out from the competition by always doing a little more for our clients—taking their trash cans in, picking up their newspaper, saying hello, please, and thank you. But how many of us regularly and reliably apply this same approach internally? How many of us look for and remember to practice small acts of appreciation for our team members?

How Do You Train New Hires for Success?

How Do You Train New Hires for Success?

With the ongoing labor challenge in our industry, nearly all of us are in a continual state of flux, losing team members and adding new ones. Many of our new hires do not have a lot of experience in landscaping, and sometimes it turns out that those that do have it learned bad or insufficient practices at another company that now have to be unlearned. This makes having a deliberate and . effective training program critical.

Don’t Let Poor Communication Get in the Way of Great Performance

Don’t Let Poor Communication Get in the Way of Great Performance

One lesson we’ve learned over the years at Grunder Landscaping Co. is just how much poor communication can get in the way of great performance.

No matter how much energy and effort you devote to installing and maintaining landscapes, if your team members aren’t communicating with each other and with your clients, you’re going to have problems.