Great Idea — The Grow Group

How to Reduce Warranty Calls and Increase Sales — The Grow Group

Written by Emily Lindley | Aug 17, 2020 4:00:00 AM

This time of year, when temperatures soar, we see a lot of plants on residential and commercial properties struggling to survive. Like many landscaping companies, at Grunder we provide a one-year warranty on all the plants we install, along with detailed care instructions. But not every client follows the instructions, or keeps up with the watering, and as a result many of us find ourselves replacing plants that have died through no fault of our own because we want to keep our clients happy. 

This scenario can drive up costs, but if you’re smart about how you approach it, you can turn it into an opportunity to increase your sales. At this week’s Profit Pros Virtual Workshop, I shared how:

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As professionals, it’s our responsibility to set our clients up for success and provide solutions to their problems. But every problem is also an opportunity for us to move our businesses forward—take it.

As always, if we can help you in any way at The Grow Group, drop us a line at grow@growgroupinc.com. Keep those plants watered, and have a great week!

 

Marty Grunder
President & CEO
The Grow Group & Grunder Landscaping Co.

P.S. Due to popular demand, we are looking for a date now to hold the Profit Pros Virtual Workshop again. Join the waiting list here and we’ll keep you up to date.