Learning from the Best

Lawn & Landscape July 2018 By Marty Grunder I am always, always looking for ways to get better at running my landscaping business. Sure, I’m proud of the company my team and I have built. But, as one of my mentors, John Maxwell, likes to say, “Of all the things a leader should fear, complacency heads the list.” That’s.

Birthday Reflections

Ohio Nursery & Landscape Association The Buckeye July/August 2018 By Marty Grunder At the end of April I celebrated my 50th birthday. I can’t say I exactly looked forward to this milestone but, as my mom likes to remind me, aging sure beats the alternative. And while I’m not as skinny or as fast as I used to be, I’d.

Don’t Let the Heat Get to You

With July here, every landscaping business owner I know is incredibly busy right now. Our schedules are packed from morning to night, and we’re rushing to get everything done we need to do to ensure we meet our revenue and production goals. Factor in the hot summer sun—and the “heat dome” that weather forecasters are.

Do You Know Your Efficiency Rating?

Last week we discussed how what gets measured gets improved, and looked at the top three financial metrics you need to monitor every month. This week Marty focuses on another set of numbers that are also crucial to the success of your landscaping business—and that you need to be sharing with your crews in the field if.

Measure the Numbers That Matter Most

We talk a lot here about the importance of leadership, culture, and exceptional customer service for your company to succeed in the landscaping business. But the truth is you can get all those right and still lose if you don’t get your financials right too. In short, your company’s financials are the ultimate.

How Would Your Team Describe Your Company?

If I asked your team members to write down three adjectives that described your workplace, do you know—or could you accurately predict—what they’d say? Would their answers mirror the kind of company you want to run? Just as important, would they align with the kind of company that succeeds in the landscaping business?.

Don’t Go It Alone

Lawn & Landscape June 2018 By Marty Grunder Like many of you reading this column, I got my start in the landscaping business with a single lawnmower, the belief that I could outperform the competition and the audacity to go for it. A lot has happened in the 34 years since, but when I really drill down on what has.

Is There a Difference between Customer Service and Client Experience?

These days we hear a lot about the “client experience” and how important it is to the success of a business. In fact, according to the Harvard Business Review, focusing on the client experience “has become the single most important way for an organization to achieve success—often becoming its key differentiator and.

Speed Kills but Efficiency Saves

This week I checked in with Jason New, a green-industry executive coach and one of our ACE Peer Group facilitators, to find out what landscape companies need to be paying attention to this time of year and what we can all do to get better. With more than 20 years’ experience at leading companies in our industry, Jason.

Do You Need to Rethink Your Approach to Sales?

Last weekend for Mother’s Day, I invited my extended family over for a cookout. Grilling is about the only culinary skill I’m good for, so when the warm weather hits, I try to take advantage of it. We had a great time, filled with laughter. No matter how overwhelmed you may feel running a landscaping business this.