Team Leaders at Grunder Landscaping have a lot responsibility. They are our eyes and ears in the field, project managers on jobsites, and play a key role in ensuring our entire team is trained in best practices.
Each day our crews spend about 30 minutes total at our shop, but they spend hours with their own crew on jobsites. Our team leaders are the ambassadors for our culture on the jobsite, and we invest heavily in training, teaching, and empowering them to lead their crews. Each crew working effectively together is critical to our success, and our team leaders hold an important role in making that happen. They're invaluable to our success, and we do whatever we can to support them in their roles.
Part of the reason why our team leaders, and in turn our company, are successful is because we are a systems-focused company.
Our systems are set up to reinforce our expectations and to make it easier for teams to exceed them. Those daily expectations include:
They know their work tickets backwards and forwards. They know what's needed the day before they get on the site and have a plan for attacking the job.
They reiterate the plan for the day to the crew in the morning and on the way to the site, including how many hours they must meet or beat for the day and the tasks assigned to each person.
They tell the crew the first priority on the site before arrival so work begins immediately.
They look for opportunities to train their teams every day. Onsite and in-the-field training are a must, and they often using driving time to teach too. Our team leaders motivate and compliment their teams on a daily basis.
Do your team leaders know what is expected of them on a daily basis? Use these expectations as a starting point and you’ll see improvements in quality, morale, and teamwork. As our friend Mike Haynes of LOVING said at GROW! two years ago, nobody comes into work in the morning wanting to do a bad job. Give your team the support and the systems to do great work and they'll do the rest.
As always, if there's something we can help you with drop us a line at grow@growgroupinc.com. Our team is always happy to help.
Have a great week!
Marty Grunder
President & CEO
The Grow Group & Grunder Landscaping Co.
P.S. Our popular Profit Pros Virtual Workshop returns on April 15, where Marty Grunder and Vince Torchia of The Grow Group will share best practices for maximizing efficiency and profitability before, during, and after a job. This workshop is all about how your company's systems can be maximized to save you time and money. Register now on our website.